The food delivery business is further undergoing innovation as players find avenues to reduce delivery time and clients’ convenience. The latest development in the sector is a partnership between Cafe Camellia a popular city restaurant with a local tech startup Bifata Ltd to launch a mobile application that speeds up food and beverage deliveries to homes and offices. Through an android application dubbed “cafe camellia”, available on Android Play Store, residents of Kigali are now able to make orders of their preferred food and beverages from their offices or homes, and get instant deliveries in less than 40 minutes. “The app offers 227 unique varieties of food and beverage items that customers can choose from. We designed the app such that it offers an experience similar to what a customer gets when in a restaurant at exactly the same price. A customer hand picks each item and makes notes like, 1 spoon of sugar or less salt in the fish or more ketchup. The chef is then able to prepare a dish that is tailored to every customer’s needs.” explained Jovani Ntabgoba, founder of Bifata Ltd, the company that developed and maintains the operation of real time deliveries. “Launch of a food and beverage mobile application that is specific to cafe camellia will ensure that quality of service remains high. Transporters are specially trained to handle the food packages with utmost hygiene thus ensuring that Cafe Camellia’s clients receive similar services at their homes or offices, just as they would, if they visited any Camellia outlet,” said the Managing Director of Cafe Camellia, Meddy Kasumba. Cafe Camellia, a renowned brand in Rwanda’s restaurant business is a group of 6 restaurant outlets across Kigali City. In a bid to adhere to the government’s advisory to minimize gatherings, restaurants have been working to ensure service delivery to clients through deliveries. However, among the challenges that a majority of players are working to address is delivery times and logistics.
