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Sandra Idossou
Sandra Idossou
The New Times
My customer service experience…one year after my absence
Monday, June 24, 2019
How good is your service? Customers must learn to demand for quality service because it is their right to receive good service. / Net photo.
Business
The President's message on customer service is timely
Monday, January 02, 2017
A waiter at Nyungwe Forest Lodge. Fine dining restaurants offer cosy atmosphere and target a given type of clientele. (File)
Business
Of fine dining restaurants and laptops
Monday, November 28, 2016
The New Times
Business
Benefits of serving with passion
Monday, November 07, 2016
A bank client uses an automated teller machine. Banks are yet fully take advantage of opportunities offered by ICTs. (File photo)
Business
Local banks should embrace new technologies to enhance services
Monday, October 24, 2016
The author with a giraffe. / Courtesy
The day I kissed Stacy at the Giraffe Centre in Nairobi
Saturday, October 22, 2016
A Kenya Airways steward serves a customer. The airline is going through rough times. (Sandra Idossou.)
Business
Offering good service amid crisis
Monday, October 17, 2016
A waiter at Nyungwe Forest Lodge. The annual Customer Service Week is a time to celebrate workers and clients. (File photo.)
Business
Customer Service Week: What firms can do to ensure excellent customer experience
Tuesday, October 04, 2016
The writer (extreme right) poses with some of workers and managers who were awarded for excellence customer service last year. (Courtesy photo.)
Business
Customer Service Week: Appreciating clients and employees gives you an edge
Monday, September 26, 2016
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Business
Private sector, seize intra-African Trade opportunities
Monday, September 12, 2016
The New Times
Business
Why we must aim at quality in everything we do
Monday, August 29, 2016
Government officials and other guests at the World Economic Forum in Kigali. MICE is a big growth driver. )Timothy Kisambira)
Business
Understanding local hospitality industry challenges, opportunities
Monday, August 08, 2016
Lack of creativity in food presentation could affect customersu2019 appetite. (Net photo)
Business
Restaurants need to be creative and improve food presentation
Tuesday, August 02, 2016
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Agenda 2063, the Africa I dream of
Tuesday, July 19, 2016
Good customer service goes beyond serving with a smile. Often, firms that attend to customer complaints gain their (clientsu2019) loyalty. (File)
Business
Why are businesses taking customers for granted?
Monday, June 27, 2016
Some hotel workers during a session in customer care during the Na Yombi drive organised by Rwanda Development Board in 2014. The skills offered by local hospitality and hotel management training institutions have come under scrutiny. (File)
Business
Why we need to examine quality of local hospitality training institutions
Monday, June 13, 2016
A crsoss-section of WEF participants. More is required to make Rwanda more competitive as a MICE hub. (T.Kisambira)
Business
Why hospitality sector needs to do more on service delivery
Monday, May 30, 2016
One of the trails developed by the Watamu community using environmental-friendly approaches ensures sustainable tourism development. (S. Idossou)
Business
How Kenya's eco-tourism initiative drives coastal communities' devt
Monday, May 16, 2016

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