Customer care must improve in 2013

Editor,As I walked through some of the popular eateries in Kigali yesterday, I realised that customer care services have indeed improved quite a big deal. However, some other places still suffer from poor service delivery and have not learnt from the ones that have improved.I won’t mention names of the popular places which still make one sick with their poor services, but my appeal to investors is that they look into it this year and make sure that their employees offer the quality services that customers deserve.Even in places where there is remarkable improvement, they must keep looking for better ways to attract customers. I would like to see Rwanda become a top entertainment destination. This can only happen if service providers up their game.Service delivery is a competitive field and those who don’t want to change will be left behind regardless of the other products they sell.It has been said over and again that a polite and smiling salesperson can sell all his quality merchandise in a day whereas it would take ages for a mean salesperson to sell their.Investors must not take this for granted, just as they invest in stocking their bars and restaurants, they must invest in improving the skills of their employees. Waiters and waitresses must be trained, it is a simple but valuable cost which is largely underestimated by employers.They should grasp the conducive climate for businesses in Rwanda and use it to their gain- this way, we shall have a better service in 2013. Ensuring good service delivery should be a collective move. Happy New Year 2013. Jonah MbaragaKigali

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Customer care must improve in 2013