Data from the National Institute of Statistics of Rwanda (NISR) indicates that the service sector is the main driving force behind the country’s recent economic gains.The services sector was the fastest growing section of the Rwandan economy during the first eight months of 2012 and accounts for nearly half of the country’s Gross Domestic Product (GDP).It grew by 14 per cent and its contribution to the country’s overall economic growth of 9.9 per cent was recorded at 6.8 per cent. Agriculture and industry, combined, contributed 2.6 per cent to the economic growth.The service sector, comprising tourism, banking, telecommunications and transport among others makes up nearly half of the country’s economy, an indication that Rwanda’s drive to become a regional service hub is gaining impetus. Over the last few years, the government invested reasonably in the service industry, which is why multinationals – including airlines, hotels and banks – are now investing more in the sector, leading to a gradual structural shift in the economy.While Rwanda’s service sector is nascent, it still faces challenges such as exceptional customer care. It is imperative that as investors set up businesses in the services sector, considerable focus should be put into customer care.And, awareness targeting the general public should be raised so as to reject poor service, thus playing their role in ensuring good service delivery as well as promoting the sector.
