The Deputy Chief Executive Officer of Rwanda Governance Board (RGB), Dr. Felicien Usengumukiza, says there is still need to improve service delivery in the Northern Province.Speaking at a provincial stakeholders’ consultative meeting held in Musanze District on Monday, Usengumukiza stressed that there is an equal need for the public to respond and fulfil its obligation by rejecting poor service or atleast reporting such instances to relevant authorities. “As much as you pay for the service, it is good to be brave enough and point out where there is need for improvement,” he advised.The meeting attracted top government officials including Members of Parliament and Senators.A recent countrywide survey conducted by RGB indicated that the province is still below the estimated threshold targets in terms of good service delivery with Usengumukiza echoing the same.He explained that such periodic surveys are intended to provide local leaders with an estimated projection of the performance grid so as to promote good governance and general social and economic development of the country.Provincial Governor, Aimée Bosenibamwe, said that strategies are underway to enable all service providers in the region, particularly public servants, to improve in this sector.“We have established a mechanism under which poor performers would be publicly criticised since the shame would force them to instantly improve,” he said.He called for joint participation in the improvement of the main activities that bring in revenue to the province, especially fishing and tourism.“By trying as much as possible to conserve the existing environment and our tourist attractions, we shall certainly achieve much more in this regard,” the Governor said.The meeting observed the increasing number of uncompleted court cases saying these pose a big threat to justice in the region.
