Editor,I would like to respond to Oscar Kimanuka’s opinion, under the headline, “How our attitudes can undermine business” published in The New Times of May 21.I do facilitate customer care training at one of the main banks in Uganda. Im impressed with Oscar’s article, which emphasises the value of ATTITUDE in customer care.Guess what! My customer care training session begins with a slide and the only word written on it in CAPITAL AND BOLD letters is ATTITUDE. I then go ahead to prove mathematically that attitude is 100 per cent important not only for customer care but in all areas of our lives.Readers who wish to improve their attitude should read Dale Carnegies book How to Win Friends and Influence People I personally found it very useful. Bravo Oscar! Mersian IMA Kampala Editor,I cant say how educative I always find Oscar’s articles. This one couldnt come timelier to me. I recently became a victim of poor customer care at a leading Fast Food outlet in town. I got the bizarre look you mentioned from the staff on duty who despite pleading that I had placed an order earlier, when I sent a protest sms to the booking phone number the owner was shocked to hear what had happened and apologised profusely. He even volunteered to sack the staff who motioned me away but I didnt want to take it that far as his professional apology reassured me.Let those in business appreciate one fact; they are there because of/for us.Peter Ngabo
