Bank of Kigali has upgraded ‘BK Mobiserve’ by introducing an interbank transfer feature dubbed “BK to other banks.” The novel BK to other banks feature allows customers to carry out transfers to other banks via USSD. The USSD short codes did not change as they are still *334# The USSD service – BK Mobiserve – is an App that enables customers to access bank services using mobile phones. Mobiserve USSD has been offering multiple functionalities. Customers can view their account balance, request a mini statement, transfer funds, request checkbook, buy electricity, Top Up airtime, Pay Bills, view foreign currency exchange rates, and receive account movement notifications (SMS or Email), among others. The new service is a game-changer offering customers a seamless and convenient banking experience. In addition, Bank of Kigali added new billers such as NAEB, Ejo Heza, and Liquid Telecom, to its platform, giving customers more options to conduct financial transactions. The revamp is expected to revolutionize the way people conduct financial transactions, making it easier, faster, and more convenient than ever before “On top of that, the BK Mobile USSD was designed and developed in-house, leveraging the expertise and knowledge of our own people, we have created a platform that is faster, easier to use and better tailored to the needs of our customers. This will streamline the customer support process and any future upgrades as well,” Bank of Kigali said. The BK Mobile USSD will have all features of the former Mobiserve USSD, namely BK Quick, My account (Default account, balance and exchange rates), Intra-bank and transfer to Mobile wallets (MTN and Airtel Money), Bill Payments, Withdraw cash, Mini statement, Settings (Change PIN and Change language) and Prepaid card top up. How to use BK Mobile USSD platform To be able to access the BK Mobile USSD platform, a customer dial *334# on their mobile phone and be able to access the BK Mobile USSD. To check account balance: “Dial USSD code *334# and enter your PIN.Once on the BK Mobile menu, press 5 (My account). Once on the My account menu, press 1 (Account balance). From there select the account who’s balance you want to check and enter your PIN. You will be able to view your account balance.” To send money to my MTN Mobile Money or Airtel Money, the customer does the following: “Dial USSD code *334# and enter your PIN. Once on the BK Mobile menu, press 2 (Send money). Once on the Send money, press 3 (Bk to Mobile money). After you choose between MTN Mobile Money and Airtel Money, enter the recipient phone number. You will then choose which of your accounts should be debited and enter the amount. Once you confirm your transfer you will only need to enter your PIN and your transfer will be complete.” In order to make a payment for a service or bill, the customer Dial USSD code *334# and enter their PIN. Once on the BK Mobile menu, press 6 (Settings). Press 1 (Change PIN), and enter your current PIN. Then you will be able to enter and confirm your new PIN. To contact customer support for assistance, dial 4455.
