What is happening at RwandAir’s customer care department?

Editor, The week that followed the birth of twin gorillas made international news. However, it is regrettable that RwandAir customer care department has done its best to alienate me as a possible tourist.The RwandAir website states that one of RwandAir’s objectives is “To serve customers warmly and efficiently, continuously benchmarking with the best-run competitors and globally.”