King Faisal Hospital appreciates customer feedback

Editor, King Faisal Hospital Kigali Management wishes to assure the public that it appreciates their continually and openly informing us of their unmet service needs or information shortfalls. We acknowledge Madame Mugisha Sharon’s response in the New Times of 27 September 2010 and would like to respond accordingly. Indeed, she was not provided with adequate information by our nurse concerning the availability of the BCG vaccine and the manner in which the Ministerial directive is handled. Neither was she adequately informed about the waiting process for access to patient’s files. Consequently, this caused some misconceptions about the hospital’s BCG vaccine availability and stock management.The vaccine that was inaccurately communicated as ‘finished’ was a 20 dose vial opened and used for the maximum number of babies for that vial. This was indeed communicated in our last publication. To re-emphasize what was not adequately communicated was that there were BCG vaccines available but they could not be opened because we did not have a minimum of 10-12 babies to warrant opening a second vial. For more clarification, KFH, K receives BCG vaccines in surplus from its designated vaccine distribution center in order to ensure that every child gets this vaccine as scheduled. We wish to thank Madam Mugisha Sharon for bringing out and further clarifying her unmet service needs. We also thank the New Times for keeping this forum open for clarification. Corrective action has been taken regarding the miscommunication that transpired King Faisal Hospital, KigaliManagement

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King Faisal Hospital appreciates customer feedback