Good Customer Service is being held up by a few bad apples

Editor, On Sunday April 11, I took a Yahoo Rwanda Registered bus from Bujumbura to Kigali. When we got to Nyanza around 11am the driver parked the bus and he, the conductor and a few passengers got off. Initially I did not think anything of this mass exodus until we had been parked for over half an hour. A lady and I exchanged puzzled looks as to what may be holding us up. Noticing we were confused a young mother carrying a baby told me the driver has gone to eat, we just have to wait. Indeed a few minutes later out he walked with the other passengers digging into their teeth with tooth picks oblivious of any inconvenience they may have caused. One or two had a quick cigarette and then we were off arriving in Kigali at 1pm not a long journey, actually quite comfortable but very annoying and disappointing. The bus company should announce to the passengers whenever there is a reason to stop. Kabanyana Mable Remera

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Good Customer Service is being held up by a few bad apples