Time spent doing nothing is an expense to an organisation

Editor, I read a piece by Sandra Idossou titled “Time should mean money in Rwanda as well” in The New Times of 1st March 2010. Her argument focused on the time spent in delivering services, citing as an example the time spent in bank queues. However, it is not only the customer who is losing when time management is not adhered to by the people supposed to serve them but the organization as well.