BCR should correct what happened on X-mas weekend

Editor, I am writing to seek assurance from my bank, the Commercial Bank of Rwanda (BCR) that they will not disappoint some of its client this New Year’s weekend as they did over Christmas last week. On Friday December 25, I fell victim this past weekend after I was mislead by an announcement that was pinned on the BCR branch at what used to be called Novotel, now Laico Hotel, which stated that the services that would have been offered at this branch could be accessed at the newly opened nearby Kacyiru branch that is located at Stippag House.