Banque Populaire should respect their clients

Editor, Allow me to channel my grievances through your paper regarding the non-existent communication strategy within one of the leading local banks-Banque Populaire du Rwanda. I have been a client of this bank for the last six years; I have, with great pleasure, seen this bank growing over time but last Thursday, I was disappointed with the bank after realizing that it seems they never considered communication with their clients something very important.