MTN Rwanda responds to enraged customer

Editor, I refer to a letter that appeared in The New Times of August 12th 2009 from Mr. Mark Larsen. In his letter an obviously irate Mr. Larsen made many accusations that we are keen to verify and we shall do so when we speak to him and hopefully meet him. We must mention our disappointment at Mr. Larsen’s decision not to contact any of us at MTN ahead of writing his letter to the editor. I sincerely hope that Mr. Larsen had no ulterior motive and can provide indisputable evidence of his accusations against MTN that we take very seriously. For the record, MTN does not and never has engaged in any activity that intrudes on the privacy or confidentiality of any of its customers. Our company is built and indeed has grown from strength to strength on the foundation of strong ethical values and business principles that are rigorously upheld and defended. No stone will be left unturned in our investigation into Mr. Larsen’s allegations. MTN Rwanda prides itself in continuously working to meet and exceed the expectations of its family of over 1.4 million customers. With reference to his complaint on the new billing system for internet use, we placed a number of announcements in the press detailing the background to the decision. I am pleased to inform the general public that since the migration to a volume based billing system, MTN has witnessed an astonishing increase in customers on their internet service. This is a testament that our decision was for the majority and for the common good. Yvonne Manzi MakoloSenior Manager - Sales & MarketingMTN Rwanda

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MTN Rwanda responds to enraged customer