Irembo is upgrading its IremboGov platform based on valuable user feedback to make accessing government services more straightforward and efficient. The latest updates focus on simplifying processes for citizens and businesses, allowing users to search for service statuses, apply for and manage service applications, and track certificates and documents online. These improvements aim to ensure a smoother and more intuitive experience for all. ALSO READ: Irembo launches ‘Ntuyarenze’ to enhance transparency, access to govt services Service migration to the upgraded IremboGov Over the next few months, services currently available on the existing IremboGov platform (irembo.gov.rw) will gradually transition to the upgraded platform (new.irembo.gov.rw). The migration will take place in phases to ensure continuous access, with groups of services being moved together. During this period, both versions will remain operational. To support users through the transition, features and clear guidance have been put in place to help navigate between the platforms until the upgraded IremboGov becomes the primary platform for all government services. Currently, the upgraded IremboGov platform offers three services from IPOSITA: registration, renewal and updating an e-P.O. Box address. ALSO READ: Irembo’s 10-year journey: A model for how customer- centric digital solutions can transform nations These services provide a secure and convenient way for users to access deliveries through digitally stored addresses, enhancing reliability compared to traditional physical postal boxes. For businesses, the e-P.O. Box feature streamlines logistics and postal operations, improving efficiency and customer service. Here are the key features of the upgraded IremboGov: A more user-friendly interface The upgraded IremboGov platform features a redesigned, intuitive interface to ensure an improved user experience. Unified access to personal and business services Users can now add businesses to their accounts using a business Tax Identification Number (TIN). This functionality provides direct access to government services tailored for businesses, enabling users to efficiently manage both personal and business needs through a single portal. This unified approach simplifies account management and saves time. Reuse of previous certificates and documents The upgraded platform allows users to upload documents once and reuse them for future applications. Additionally, previously approved certificates can be accessed and attached directly from user accounts, eliminating the need to download and scan documents repeatedly. Improved account security The upgraded platform prioritises user data security. Users can verify their identities directly within their accounts, ensuring that personal information remains secure and accessible only to them. This enhancement removes the need to re-enter National ID details for each application, streamlining the process and saving time. Email registration Users can now link an email address to their accounts. This feature facilitates password recovery and ensures that users receive important updates directly in their inboxes. Once registered, the email address is securely stored, eliminating the need to re-enter it for future applications. Explore the upgraded IremboGov at new.irembo.gov.rw.
