This week, a global sustainable energy forum attracting over 2000 participants in Kigali to review progress of the seventh sustainable development goal (SDG7) opened in Kigali. This is one of many summits and events scheduled to take place in Kigali in coming weeks and months. Over the weekend, the playoffs of the Basketball Africa League will commence, an indicator of the diversity of the events in the coming weeks. The events will among other things attract participants from across the world consequently translating to business for hospitality sector players among other sectors. The sectors which are expected to see busy weeks ahead include; hospitality, finance, transport and logistics as well as others such as internet services. Ahead of the oncoming opportunities, service sector players across board ought to be adjusted in the coming days to ensure proper customer experience for visiting guests. It has not been uncommon to overhear complains of wanting customer service even in high end outlets which often boast of well trained personnel. This have been also noted by the service sector regulator, Rwanda Development Board who have been calling for review of quality of service. Among the approaches that outlets could consider ahead of the oncoming summits including ensuring refresher training as well as conducting evaluations in their respective enterprises to identify weak points to address. Positive customer experience in the coming months is key for the country’s short term and medium term tourism sector ambitions as it will inform the reputation of clients and chances of repeat customers.
