Banque Populaire du Rwanda Plc has made adjustments to its Mobile Banking Application to improve user experience for business banking customers. Previously, the application was limited to personal banking customers. The adjustments introduced features for business banking to cater for the needs of the business banking segment (SME customers). The development will allow business-banking customers (SME customers) to do a host of banking services on the App including enabling access to multiple individuals on their accounts, and assign their roles based on the business structure or needs. The roles assigned include inputters, approvers, viewers, super users and the amount limits among others. This, the bank says, is part of ongoing efforts to put digital at the front of service roll out to ensure customers are offered greater convenience and experience. This saw them address concerns to respond to their business clients as previously the app was limited to personal banking services. To access the application, business banking customers are required to fill in the registration forms (available at the branch), then proceed to download the application (BPR Mobile App) available on App Store (for iOS users) and Play Store (for Android users). On the platform, business clients can access a wide range of banking services including managing their accounts (checking account balances), downloading their bank statements, making transfers in BPR accounts and to other commercial banks in all currencies. Users are also able to push and pull money to MTN and Airtel wallets, pay Rwanda Revenue Taxes, pay bills and manage beneficiaries among other tasks. Electronic transactions have grown at the bank with over 80 per cent of the number of customer transactions being done over electronic banking channels. BPR Plc which is the largest in network outreach, has been constantly introducing new digital services as well as adjusting existing ones to improve user convenience. This includes mobile and internet banking platforms, which allows people to transact and do a host of banking services on their mobile phone, computer or other electronic gadgets as well as enabling new clients (non BPR clients) to open bank accounts and start transacting instantly, among other things.
