Taking the customer care drive to greater heights

The buzz words in Kigali at the moment are customer care. The Prime Minister Bernard Makuza, has written to all government departments alerting them of a Clients Charter, part of the process in implementing the February National Leadership Retreat resolutions. The leadership retreat dealt in detail with the state of service delivering in the country, which they agreed needed improving, especially if Rwanda is to be a competitive player in the East African Community. Basically the Clients Charter draws the line in terms of the services those dealing with government officials are entitled to. For long we have had to endure the complacency of those in the service delivering industry, not just in government but even in the private sector. Try to get a service from an institution and you can almost regret ever attempting to.