15 participants from five different business institutions Thursday completed a three-day training on creating a good customer service culture. The training was jointly conducted by Inspire Management Institute (IMI) and experts from a local company Shei and Enz consulting firm. The participants were drawn from Mutara Enterprises, Utexrwa, Road maintenance Fund and Imprimerie Nouvelle du Rwanda among others. Officiating at the closing ceremony, IMI’s Director, Vianney Shumbusho, urged the beneficiaries to put into practice the lessons acquired if they are to benefit the companies they work for. “If the level of business in Rwanda is to improve, we need to raise the quality of our customer care to international standards,” Shumbusho said before rewarding each with a certificate of merit. Edgar Ogao who has previously trained over 200 people, underscored the need to bridge the skills gap in Rwanda, pointing out that in the next three years, poor customer care will be a thing of the past. “Such trainings to motivate workers have started with the private sector but soon the public sector will also be brought on,” said Ogao He revealed that more trainings in various fields like human resource and consultancy, salary survey and recruitment, leadership and management were underway. Moses Nturo, one of the participants hailed the organisers of the study meeting and said he had learnt a lot from the sessions over the three days. “At this rate a country which aims at developing with maximum spirit and minimum delay, the training could never have come at a better time than now,” Nturo who is also sales manager of Mutara Enterprises said. In a bid to instil the culture of good customer care, the government has set up a ten-person Customer Care Task Force headed by Claire Akamanzi, one of the deputy CEOs of Rwanda Development Board (RDB). Ends
