[Sponsored] I&M Bank promises a more enriched customers' experience

Ten outstanding individuals and private companies that excelled in providing services last year were rewarded for their commitment to good services and enriching customers’ experience. At a colorful event that took place at Kigali Convention Centre (KCC) in early January 2018 and attracted hundreds of members of the business community, Rwanda Development Board (RDB) awarded winners during its 5th edition of the Business Excellence Awards. I&M Bank scooped the award for Service Provider of the Year, awarded for having initiated ventures that enormously contributed to diversification of the country’s economy. The Managing Director of I&M Bank, Robin Bairstow, believes that with its 55 year long history in Rwanda, the Bank has come to understand the clients’ needs and meeting them with informed masterly. “We are the oldest financial institution and the first bank in Rwanda having been incorporated in 1963. We were previously known as BCR and later became I&M Bank. Our presence is a network of 17 outlets spread out across the country, making us a strong institution with a thick footprint,” says Robin. I&M Bank Rwanda is one of the most efficient banks in Rwanda in terms of operational costs . In 2001 it emerged as the Bank with the lowest cost to income ratio. The Bank was ranked as the most efficient bank in the sector by ROE of 19% as of December 2015 and the 3rd largest bank in terms of total assets with an asset base of Rwf 206 billion. According to Robin, the aim of having the business awards has always been to encourage competitiveness among Rwanda’s private sector enterprises and promote an innovative business culture in the country. “We were initially and primarily a business bank but we changed the focus to being a universal bank that covers retail, business and co oporate banking with over 50,000 customers.” The Bank was selected due to its proven impact of providing the best customer service in Rwanda. Winning the Service Provider of the year award will significantly enhance the Bank’s profile and reputation and help to strengthen a feeling of trust. “Clients and employees alike want to associate themselves with winners and I believe this is good for the Bank. Our clients feel that they are dealing with the right institution as the staff will continue providing better services and with a lot of confidence” adds Robin. Clare Akamanzi, the RDB Chief Executive Officer, described all the winners as the ‘captains of the industry’ saying that they all demonstrated the power that the private sector has in driving the country’s economic development. “When you win, Rwanda wins and when Rwanda wins, we all win. This is, therefore, an evening of celebrating excellence demonstrated by the business community in the country. But it’s also been a special way of celebrating the growing ecosystem that ensures private sector remains at the forefront of everything we do here in Rwanda,” she remarked. Some I&M Bank big clients also won awards. These include; Ignite Power who won Best Innovator of the year award; Bakheresa Grain Milling, the Manufacturer of the year and Emerging Investor of the Year award was given to C&H Garments. Innovators are constantly creating, improving and creating again. They make a huge difference in people’s lives, in the economy and in the region. According to the Co Founder of Ignite Solar Angela Homsi, the company was pleased to recognize this year’s Innovators of the Year award and their passion, creativity and drive that result in new products and processes that have a positive impact on Rwanda and beyond. “Winning the RDB awards was important and very positive for their company. Recognition normally creates inspiration and motivation to the staff. To be recognized for the work we are doing is very important because 95% of all our customers are in rural areas and we don’t advertise the company outside our target clients. This will also act as a precursor to even do better” says Homis She believes that their staff will work hard and do even better to connect as many families as possible in the off grid areas which will increase the number of customers which ultimately increases the revenues that will facilitate the company to create more jobs for the Rwandans and impact as many lives. Also at Bakheresa grain milling, AZAM employees’ morale has been boosted. Manufacturers contribute to the vibrancy of Rwandan economy through good business practices, innovative processes, safe work environments and productivity enhancements. Manufacturing creates economic growth and is the engine that drives the Rwandan economy. According to Mournir Bakheresa, the Managing Director of BAKHERESA Grain Milling, the company has always kept employees’ morale high and will continue to work hard to exceed the demands of the customers. “With this award of manufacturer of the year, we feel our status has improved. We will keep working hard to maintain it.” Bakheresa Grain Milling (BGM) Rwanda is part of Bakhresa Group which is one of the leading industrial Houses in East Africa that started in a humble manner with a small restaurant in the port city of Dar Es Salaam. During the 5th edition of RDB Business Excellence Awards., companies were evaluated in areas such as financial growth or consistency, technological advances, product development, environmental solutions and sustainability, operational excellence and continuous improvement, commitment to employees and effective research and development. Award winners were selected by an independent panel of judges.

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[Sponsored] I&M Bank promises a more enriched customers' experience