RRA seeking ISO certification

In a bid to win customers’ confidence and improve investments in the country, Rwanda Revenue Authority (RRA) has hired a firm to audit its services. If the tax body passes the test, then, it may qualify for the International Standards Organisation certification. Kujidha Consult International, a consultancy firm based in Uganda started the service delivery audit in June this year. Explaining why a consultancy firm was hired, Annet Birungi, the Head of Media and Public Relations said, “One role of RRA is to facilitate trade. With taxation, we give incentives.”