Rwanda Revenue Authority (RRA) has introduced an e-Learning platform, accessible only to its staff, in a bid to improve service delivery. The platform is an international programme extended to all member states of the World Customs Organisation. RRA Commissioner General Richard Tushabe said that the platform will cut down staff training costs and improve reporting and performance. “The platform is user friendly, flexible and can accommodate many trainees. It has come at a time when RRA intends to improve service delivery and staff empowerment,” he said. RRA’s Deputy Commissioner in charge of training, Evariste Ntaganda, said the revenue body has been incurring heavy expenses sending staff to Australia for similar training. The new system will lower the cost of training in customs because most of the modules will be accessed through the platform. “E-learning platform will save a lot of time, costs involved sending staff to Australia and other countries for training on customs-related courses. It will enable staff to deliver to their capacity since modules will be accessible right from their workstation,” Ntaganda said. The platform strengthens training initiatives and networks in the customs area by creating communities gathered around virtual tools to create, comment, and design training contents and strategies. Ntaganda added that the approach is expected to solve obvious problems like moving more than 250 RRA staff to one place for refresher courses and empowerment training.
