Editor, This is in response to the letter I read in The New Times, on May 31, by one James Munanura, titled ‘‘Poor customer service not a result of low pay’’. I couldn’t agree with James more. Poor pay is brought about by poor sales which is brought about by poor service, which is also brought about by poor attitudes.
I am the representative of the Rotarians in Butare. I am writing in response to the article published on Wednesday, under the title ‘Rotarians donate medical equipment to Butare hospital.’