Public and private institutions should pay attention to good customer care, in order to reap from its benefits, the City of Kigali Mayor has advised.

Fidèle Ndayisaba made the call yesterday during a networking workshop with clients of the Kigali Construction and Urban Planning One Stop Centre, in Kigali.

This was one of the events organised by the Rwanda Development Board (RDB), as part of the International Customer Service Week, being held under a theme "Think Service.” 

"Good customer care service does not only help save time through timely response, but also helps increase revenue for the service provider since clients keep coming,” Ndayisaba said.

"Previously, it took about a year for one to get a construction permit from this centre, but now because of improved customer service, it takes less than 30 days.” 

e-business 

He also noted that great strides have been taken to improve the quality and speed of service delivery further at the centre. For instance, today; consultation, application and monitoring of the licensing procedure can now be done online.

"This online system of licensing is godsend, for those of us with busy work schedules. It has saved us from making endless trips to the City,” noted Denis Karamuzi, the proprietor of Eden Park, who is also a regular client with the Centre.

Also present at the workshop was Yves K. Ngenzi, the RDB Customer Care Unit manager, who pointed out that the Government is steadfast in its commitment to offering quality service.

"The government’s dedication to take the quality of the local service industry to international standards is unwavering,” he said.