Editor,This is in reaction to the story, "Customer care is the first dosage, doctors’ boss says”, (The New Times, March 18).Dr Emile Rwamasirabo, the president of Rwanda Medical and Dental Council, should realise that this is what we are taught in medical school and we grow up hoping that we shall help and talk well to our patients who come our way seeking help but in reality, it is different.In fact, because doctors receive many patients to consult and no time to explain everything, if we go ahead to do so as required, we could only manage to attend to five patients out of 30 to 40 we usually see daily. And remember that these are the same doctors who are paid meagre salaries. Doctors need to survive and it is for the same reason they seek for greener pastures and in that case, it is the patients that suffer. My advice to the government and the medical council is to find a way to make doctors’ lives easier hence saving lives of the many patients seeking medical care.Something has to be done; otherwise, brain drain shall be on the increase. Emmanuel Karera, Kigali