Starbucks’ coffee menu famously baffles some people. In Britain, it’s their accounts that are confusing. Starbucks has been telling investors the business was profitable, even as it consistently reported losses.This apparent contradiction arises from tax avoidance, and sheds light on perfectly legal tactics used by multinationals the world over. Starbucks stands out because it has told investors one thing and the taxman another.The Seattle-based group, with a market capitalization of $40 billion, is the second-largest restaurant or cafe chain globally after McDonald’s. Accounts filed by its UK subsidiary show that since it opened in the UK in 1998 the company has racked up over 3 billion pounds ($4.8 billion) in coffee sales, and opened 735 outlets but paid only 8.6 million pounds in income taxes, largely due because the taxman disallowed some deductions.Over the past three years, Starbucks has reported no profit, and paid no income tax, on sales of 1.2 billion pounds in the UK. McDonald’s, by comparison, had a tax bill of over 80 million pounds on 3.6 billion pounds of UK sales. Kentucky Fried Chicken, part of Yum Brands Inc., the no. 3 global restaurant or cafe chain by market capitalization, incurred taxes of 36 million pounds on 1.1 billion pounds in UK sales, according to the accounts of their UK units.Yet transcripts of investor and analyst calls over 12 years show Starbucks officials regularly talked about the UK business as "profitable”, said they were very pleased with it, or even cited it as an example to follow for operations back home in the United States.Troy Alstead, Starbucks’ Chief Financial Officer and one of the company officials quoted in the transcripts of calls Reuters reviewed, defended his past comments, saying the company strictly follows international accounting rules and pays the appropriate level of tax in all the countries where it operates. A spokeswoman said by email that: "We seek to be good taxpayers and to pay our fair share of taxes ... We don’t write this tax code; we are obligated to comply with it. And we do.”When presented with Reuters’ findings, Michael Meacher, a member of parliament for the Labour Party who is campaigning against tax avoidance, said Starbucks’ practice "is certainly profoundly against the interests of the countries where they operate and is extremely unfair ... they are trying to play the taxman, game him. It is disgraceful.”There is no suggestion Starbucks has broken any laws. Indeed, the group’s overall tax rate - including deferred taxes which may or may not be paid in the future - was 31 percent last year, much higher than the 18.5 percent average rate that campaign group Citizens for Tax Justice says large U.S. corporations paid in recent years.But on overseas income, Starbucks paid an average tax rate of 13 percent, one of the lowest in the consumer goods sector.The UK tax authorities and the U.S. Internal Revenue Service (IRS) said confidentiality rules prevented them from commenting.A LOSSMAKER WITH FAT MARGINSYou could think of Starbucks’ differing versions of its experience in the UK as two different coffees. To its investors, it sells an espresso - strong and vibrant. The UK taxman gets a watered-down Americano.The contradiction between the two stories becomes evident from scrutiny of its group reports and the transcripts of 46 conference calls with investors and analysts.Like most big corporations, Starbucks’ group earnings statements do not break down its profits and tax payments by country, although on calls it occasionally shares details about larger markets such as the UK. But companies operating in the UK are obliged to lodge accounts at the company register, Companies House, to give a picture of the unit’s financial performance.In the 2007 financial year to end-September, Starbucks’ UK unit’s accounts showed its tenth consecutive annual loss. Yet that November, Chief Operating Officer Martin Coles told analysts on the fourth-quarter earnings call that the UK unit’s profits were funding Starbucks’ expansion in other overseas markets. Then-Chief Financial Officer Peter Bocian said the unit had enjoyed operating profit margins of almost 15 percent that year - equivalent to a profit of almost 50 million pounds.For 2008, Starbucks filed a 26 million pounds loss in the UK. Yet CEO Schultz told an analysts’ call that the UK business had been so successful he planned to take the lessons he had learnt there and apply them to the company’s largest market - the United States. He also promoted Cliff Burrows, former head of the UK and Europe, to head the U.S. business.Schultz said he looked forward to Burrows "now applying that same drive and business acumen to leading our U.S. business.”In 2009, accounts filed in London claimed a record loss of 52 million pounds for the financial year to September 27, while CFO Alstead told investors on a call that the UK unit was "profitable.”For 2010, the UK unit reported a 34 million pounds loss, and Starbucks told investors that sales continued to grow.Starbucks UK unit’s accounts for the year to September 2011 showed a 33 million pounds loss. Yet John Culver, President of Starbucks’ International division, told analysts on a call earlier that year that "we are very pleased with the performance in the UK.”When Reuters asked Starbucks’ CFO Alstead which version was accurate - Starbucks’ accounts for the UK taxman, or its comments to investors, he said: "The UK is very troubled, unfortunately. Historically it has performed a little bit better than it does now.”He did not explain why the UK business was so disappointing, but said Starbucks was "taking very aggressive actions” to improve its performance, including changing its cost structure.Meacher, the politician, said Starbucks’ experience reflects broader problems in the UK system, which allows companies to pay less tax than they morally should. Tax campaigners say that failure is partly policy: successive governments have urged the tax authority to take a pro-business stance. The UK is one of the few rich countries not to have general anti-avoidance legislation, which the government is preparing now.A LICENCE TO LOSE MONEYPresented with the contradiction between Starbucks’ UK accounts and its comments to investors, Starbucks’ CFO Alstead identified two factors at play, both related to payments between companies within the group.The first is royalties on intellectual property. Starbucks, like other consumer goods businesses, has taken a leaf out of the book of tech companies such as Google and Microsoft. Such firms were identified by Senator Carl Levin, chairman of the U.S. Senate Permanent Subcommittee on Investigations, in a September hearing on how U.S. companies shield billions from tax authorities. He said they were engaged in "gimmickry” by housing intellectual property units in tax havens, and then charging their subsidiaries fat royalties for using it.Like those tech firms, Starbucks makes its UK unit and other overseas operations pay a royalty fee - at Starbucks, of six percent of total sales - for the use of its ‘intellectual property’ such as its brand and business processes. These payments reduce taxable income in the UK.McDonald’s also charges its UK subsidiary a royalty for ‘intellectual property’, although at a lower rate of 4-5 percent.The fees from Starbucks’ European units are paid to Amsterdam-based Starbucks Coffee EMEA BV, described by the company as its European headquarters, although Michelle Gass, the firm’s president in Europe, is actually based in London.It’s unclear where the money paid to Starbucks Coffee EMEA BV ends up, or what tax is paid on it. The firm had revenues of 73 million euros in 2011 but declared a profit of only 507,000 euros. When asked how it burnt up all its revenue, Alstead pointed to staff costs and rent. The HQ has 97 employees.Alstead said some of the unit’s revenue was also paid to other Starbucks units, including one in Switzerland. He declined to say if fees paid for the use of the brand, which originated in the United States, are sent back to be taxed.Professor Michael McIntyre at the Wayne State University Law School said it was rare for such fees to be repatriated to the United States, where corporate profits are taxed at up to 39 percent. In contrast in Switzerland, lawyers say, earnings from royalties can be taxed at rates as low as 2 percent.Starbucks declined to comment when asked if it used offshore jurisdictions in this way.ARM’S LENGTHThe UK tax authority, Her Majesty’s Revenue & Customs (HMRC), allows companies to deduct intellectual property fees if firms can show the charges were made at "arm’s length” - that is, if companies can show they would have agreed on the terms even if they were not connected.One way to prove this is to show that a license for which a royalty is paid is key to the subsidiary’s profitability, said Stella Amiss, international tax partner with accountancy firm PwC. After all, if you are paying for an asset that never generates a profit, you are probably paying too much. "You would need to show a track record of profitability,” she said.Starbucks says it abides by the ‘arm’s length’ principle, even if the company has not been profitable in the UK.Accounts for McDonald’s UK unit show it also pays trademark fees to associated companies, but these have generated profit. A spokeswoman for KFC said its UK unit did not pay such fees.Accounting firm Deloitte, which audits both Starbucks’ group accounts and those of the UK unit, declined to comment.Reuters