Editor,This is in response to the letter I read in The New Times, on May 31, by one James Munanura, titled ‘‘Poor customer service not a result of low pay’’. I couldn’t agree with James more. Poor pay is brought about by poor sales which is brought about by poor service, which is also brought about by poor attitudes.If you really want to see change, then people’s attitudes towards customer service must be positive. I am confident that customers will want to use your services regularly simply because you gave them a smile while serving them.This will increase your sales figures and the management will not have a problem increasing your pay because your services will be valued by the customers and you will be indispensable to your employer.It’s a vicious cycle that can be easily broken by a simple change of attitude.Kenneth Akok