Restaurant owners should embrace customer care
Editor, I wish to express my concern and frustration over the poor customer service in many restaurants in Kigali.
Friday, March 23, 2012
Editor,I wish to express my concern and frustration over the poor customer service in many restaurants in Kigali. Most waiters or waitresses at restaurants seem unbothered when a customer walks in, yet we are the main reason they are on their jobs.I don’t recall a time when I have been well served. I am not going to expose the restaurants, but I am certain this would happen with someone else sooner than later.Appreciating your customers and treating them with respect and dignity would go a long way in improving service delivery.Dan KayirangaMuhanga