The customer is a rear-view mirror, not a guide to the future-George Colony, Forrester ResearchThe things we fear most in organisations – fluctuations, disturbances,imbalances – are the primary sources of creativity-Margaret J. Wheatley, Management   Consultant.Out there in some garage is an entrepreneur who’s forging a bullet with yourcompany’s name on it-Gary Hamel.I think there is a lot of energy and capacity …but we still fall short in certain areas in getting the results we should be getting-President Paul Kagame.When you compete with a person, you only have to be as good or better than theperson to win. If you compete with yourself, there is no limitation to how goodyou can be-Chu Chin-Ning.The problem is never how to get new, innovative thoughts into your mind, buthow to get old ones out.-Dee Hock, Founder of Visa.With ISO 9000 you can still have terrible processes and products. You cancertify a manufacturer that makes life jackets out of concrete-Richard Buetow, Motorola."It’s not the right time for EAC to have a single currency. You need a lot of time; it’s not good to rush--Prof. Paul Collier, an Economist at Oxford University.The risks still exist. It is important to be aware of the reality. Keep a close eye on the situation and where necessary, tighten the monetary policy-Claver Gatete, Governor Central Bank of Rwanda.