Editor,I wish to respond to a story that appeared in The New Times on March 1 concerning hotel managers who blamed business owners over poor customer services. Business owners ought to know that poor services cost them clients and money.They need to understand that excellent customer care, without doubt, attracts more clients.My advice to business owners is that they should continuously train their staff in customer service. While there is a general improvement in customer service in Rwanda, a lot more needs to be done, especially by hotel owners. With better customer service, more investments will flow in, something that will not only benefit individual businesses alone but also the economy in general.Organizations should know that money spent on customer care will generate and attract more profits in the long-run. Peace UweraKabeza