Editor,I was impressed to read your article in The New Times, February, 27, titled "RDB, hoteliers explore ways to improve customer care.”The prompt action taken by the Rwanda Development Board (RDB) in getting together a group of 20 experts drawn from the Ministry of Trade and Industry, the Private Sector Federation, hospitality associations and also from the quality standards taskforce within the Tourism Chamber only goes to show the seriousness with which this apex body is addressing the issue of customer care.There has been a very healthy growth of 25 percent in tourism receipts, which jumped from US$200 million in 2010 to US$252 million in 2011.The Rwanda Hotel and Restaurant Association, under the able guidanceof Chairman Dennis Karera, has also taken pro-active steps to improve customer care in hotels and restaurants.With this combined and collective effort Rwandan hoteliers and RDB will surely take custoner care to great heights!Clarence Fernandes