I wish to express my discontentment towards the way BPR treats, it’s clients more especially salary earners. It is beyond one’s understanding when an employee goes to one of these banksoffices to check for his salary only to be told that IMISHARA YANYU NTIRAZA (your salaries have not come), yet pay lists are lying in some offices.

Of recent it was extremely a thorn in the fresh when most of the salary earners went through the middle of March without having been paid their February salaries. The argument put forward was that they had a technical problem with their system. BPR management should clarify to us whether in this competitive world its problems should be clients’ burden or not. Further than that, they should apologize to its customers for all disappointments they have done us.

KIGALI.