FOLLOWING THE RECENT DECISION MADE BY THE REGULATORY BOARD OF RWANDA UTILITIES REGULATORY AUTHORITY (RURA) REVOKING THE MOBILE TELECOMMUNICATIONS LICENSE OF RWANDATEL,
ALL RWANDANS AND SUBSCRIBERS TO THE MOBILE TELECOMMUNICATIONS SERVICES OF RWANDATEL ARE REMINDED THAT THE REVOKED LICENSE ONLY CONCERNS THE MOBILE TELECOMMUNICATIONS AND RELATED SERVICES (GSM AND 3G DATA) AND THAT IT REMAINS RWANDATEL’S FULL RESPONSIBILITY TO CONTINUE DEALING WITH THEIR CUSTOMER’S CONCERNS AND COMPLAINTS AND TO EFFECTIVELY ADDRESS THEM.

FURTHERMORE, AFTER REALIZING THAT THE IMPLEMENTATION OF THE SAID DECISION MIGHT HAVE REPERCUTIONS TO SOME OF THE CONSUMERS OF RWANDATEL’S SERVICES IN MANY DIFFERENT WAYS, THE MINISTRY IN CHARGE OF ICT INFORMS ALL RWANDANS AND RWANDATEL SUBSCRIBERS IN PARTICULAR, THAT ALL NECESSARY MEASURES WILL BE TAKEN TO ENSURE THAT THE RIGHTS OF CONSUMERS ARE ADEQUATELY PROTECTED IN ACCORDANCE WITH APPLICBLE LAWS.

THE MINISTRY IN CHARGE OF ICT THEREFORE URGES ALL AFFECTED RWANDATEL CUSTOMERS AND OTHER CONCERNED PARTIES TO KEEP ALL SUPPORTING PROOFS OF THE CLAIMED LOSSES WHILE THE RELEVANT INSTITUTIONS ARE EXAMINING APPROPRIATE PROCEDURES TO ADDRESS ALL SUCH CLAIMS AND OTHER RELEVANT ISSUES

Done in Kigali, This 9th April 2011
Dr. IGNACE GATARE,

Minister in Charge of ICT