Editor,

Allow me to communicate this major public concern through your newspaper. Some employees have deliberately refused to embrace one of the major tools that support the development of the business sector, which is none other than good Customer Service.

I have been observing this vice time and again, but the Tuesday, March 30, experience was too much to tolerate, and I think it’s time to spill the beans, and call a spade a spade and not a big spoon. 

I had gone to withdraw my money in one of the popular local banks when this cashier dude gave me the worst attitude. I felt like withdrawing all my money at that moment and shifting to another bank.

This cashier, who lacked the basic level of professionalism, ignored me for almost 15 minutes while I was at the counter. He comfortably concentrated on his phone conversation—giggling hysterically.

This was totally unfair for me and other clients, who were waiting to be served.

I really wonder what else should be done for such people to make them understand the importance of customer service at their work places. This subject has literally been preached in all corners of the country but all in vain because of people like that.

I suggest the government implements compulsory customer service trainings, which all public and private workers must undergo.

And if necessary give out certificates; because, there is no way Rwanda’s business sector will ever develop if we still have people who neglect clients.

Cynthia Kamikazi
Kimironko.