Editor,

Dear client, we understand the inconvenience you experienced because of the delay of repairs on the damaged pipelines caused by the Kacyiru Branch.
Actually, whenever they’re damages caused by private companies, they are responsible. But clients have to inform us to establish the quotation.

We, therefore, would like to convey our special thanks to the customer who reported this case and inform the public that this was solved. In any case if you are not well served by any of our technician we have displayed contact numbers of all managers to our branches for you to report the case for quick assistance as we are committed to a better service.

In addition, we would like to remind our customers that our call center is operational every day on the number 3535, and suggestions as well as complaints about our services are always welcomed.

The Management of RECO/RWASCO