Editor,
I was not much looking forward to celebrating my birthday away from my home in Canada, away from the warmth and love of my close friends and family. 

But last Friday shaped up to be quite an enjoyable day.  That evening, a few of my friends insisted we all hit the town for a little celebration. 

What had been a really memorable day took a turn for the worse when we were denied entry into B-Club.

Reason?  My friend was not dressed according to B-Club’s dress code. I have always admired my friend’s unique sense of style and flair. 

His definition of dressing well doesn’t fit the typical expectations of ‘looking smart’.  I mean, he looked great, wearing Timberland boots with track pants and a retro t-shirt. 

Perhaps he was not dressed according to B-Club’s dress code. 

However, there are still several issues that left me feeling completely disrespected that night.

First of all, nowhere is it clearly stated what B-Club’s dress code is. Secondly, we had already paid before we found out that my stylish friend was not permitted to enter. 

Fair enough.  So we decided to go somewhere else, where we would all be welcome. 

But when we asked for our money back, we were denied a refund.

Finally, it just so happens that while this entire ordeal is going on, a well-known Rwandan musician wearing similar track pants and boots was allowed to enter right in front of us without any fuss!

I understand that B-Club is trying to make a name for itself as a certain kind of club. 

However, this dress code should be clear and not implemented on unsubstantiated discretion.

What makes this situation even worse is the way we were treated.  There is never any excuse for treating customers with disrespect. 

If you want to deny an individual entry based on the way he or she is dressed, this should be done in a kind and respectful manner. 

It makes no business sense to show complete disregard for paying customers.

And especially with customer care as a priority issue in Rwanda, I was astounded by the way the situation was handled.

After what felt like an eternity of negotiating in the chill of the night air, we were all finally allowed to enter.

Needless to say, the night was completely spoiled by the inconsiderate way in which we were treated.

Pawan Deol
p.deol@hotmail.com