Editor,

Since I have registered my company here in Rwanda; it has always been a nightmare going every month to declare taxes at the RRA. This is due to the long queues that I have to go through at all the 3 stages of the declaration process.

Last month for instance, I spent 40 minutes just to have the printed form; then 50 more  to have it processed and then 30 finally at the bank.

In all more than 2 hours wasted even though I have always strived to do my declarations the first week of every month.

But today’s service was like a miracle and I have been so much impressed.

With the new online services that RRA is offering now, one can easily print out the form before going there. This morning, I spent only 12mn at the RRA office in Kimihurura.

They have also opened offices in other places in town and we don’t all have to go to Kimihurura for these declarations.

I really want to congratulate RRA for this huge improvement and for taking our complaints seriously.

I just hope many other institutions will take example on them and improve on their services.

As we all talk of customer service these days; let’s learn to appreciate the people and companies that are doing well. So RRA; keep it up and much grease to your elbow.

Sandra IDOSSOU
Managing Partner
SHEI & ENZ Consulting
sandra.idossou@sheiconsulting.com