SONARWA General Insurance celebrated Customer Service Week for its employees and clients, under the theme ‘Above and Beyond’, a principle deeply rooted in the company’s work culture.
The event, held on October 11 at SONARWA General’s main office, emphasised how creating a strong, supportive work environment enables the delivery of outstanding customer experiences.
Speaking at the event, The Management of SONARWA General, highlighted the dedication of the entire workforce.
"The spirit of going above and beyond is not just a theme, it is a mindset that defines who we are as a company. It is inspiring to see how our team continuously supports one another to deliver the best customer experience. This culture of mutual respect and shared goals sets us apart,”
The Management also reiterated the company’s commitment to placing customers at the heart of everything.
"Customer centricity is at the core of our mission, and we are proud to see our employees living that mission every day. They not only meet customer expectations but consistently exceed them. Together, we’ve built a culture that values innovation, empathy, and trust, and our customers feel that in every interaction.”
This year, employees were given the chance to vote for colleagues who stood out as pillars of support, upholding the company’s strong commitment to customer satisfaction.
These team members were recognised for exemplifying SONARWA General’s dedication to excellence, reaffirming the idea that a united team is essential to delivering outstanding, customer-focused service.
In addition to rewarding employees who performed well, SONARWA General also recognised and rewarded customers based on their premium contributions and loyalty, regardless of their contribution size.
Next year, SONARWA General will celebrate its 50th anniversary, marking its position as the first insurance company in Rwanda. This milestone underscores the strength of its service area. Looking ahead, they are committed to embracing technology to enhance their service offerings, ensuring that more people can access them through their branches across every province.