Dear Editor,
Ecobank is extremely disappointing with their services. I think they should think of emulating the queue management system of the Commercial Bank of Rwanda (BCR).

For sure why should a client line up for over 2 hours without assistance?

Maybe that is common with some of our banks but more pressing is that when one applies for a cheque book it takes weeks to be availed.

I still wonder whether this is a means of making more money as we (the clients) continue to use their withdrawal slips that are more expensive by the day.

I also happen to have a personal issue with this same bank. Each time I pay someone by cheque, the bank rejects it claiming that my signature is not clear and as such, whoever I have signed the cheque for, is referred to the headquarters.

It is horrible and something should be done to rectify these issues or else they are losing clients like me.

KIGALI