Dear Editor,

I am deeply disappointed by the services of Jaguar Bus Company. It is very disappointing that the company not only over-exploits people during festive seasons but also has no value for the highly exploited passengers.

Now that Rwanda has a strong policy against hiking transport fares, the company decided to hike the return fares from any country of operation back to Rwanda.

Well, this is expected however, recently I paid for a return ticket to Rwanda from one of the countries in the region but on getting onto the bus I realised that another ticket with a similar seat number like mine had been sold to another passenger.

When I boarded the bus, I got so disappointed because my seat had been taken and I had to go through a session of clarity after which I had to stand half-way through the journey as I anticipated for some one to alight!

The so-called bus management claimed that they could do nothing about this mistake. Some other passengers who had become spectators of the arguments we exchanged with management, simply added that "this is how it is always with Jaguar, if you come a few minutes to departure time, then you are bound to find your seat occupied by someone else with a similar ticket and seat number.”

This is terrible. Why should someone be so mean to exploit the public to this extent? This company should improve their services otherwise; they are bound to lose out on customers. In business, customer care should be priotised.

Kimironko