On the day Rwanda Governance Board released its 2017 Citizen Report Card that gauges citizen satisfaction, especially in service delivery, the government announced that it was a step ahead.

In order to speed up service delivery, most government services and documents were made available through the Irembo platform where everything is applied for online. This is all in a bid to go paperless in what has been termed "Zero-Trip, Zero-Paper” campaign.

It will now be no longer necessary to go to any government office to file a complaint; a simple SMS will direct the complainant to the relevant office. It can also be done online. In future even community health insurance payments will be done online.

Officials will find it harder and harder to come into contact with cash. This will go a long way in rooting out petty corruption and dipping hands in the till. Unlike in previous regimes, getting government services no longer depends on who you knew, neither was it a privilege. It is every citizen’s right to get satisfactory and rapid service at no extra cost.

One can safely say that ICT has taken over the government without any struggle. It has been embraced every step of the way. The benefits that have come with doing away with unnecessary paperwork and bureaucracy are there for all to see. Even the once technology-shy rural population have come to take ICT in their stride

Electronic payments is the order of the day that even simple payments are done via mobile money and opened new avenues in e-Business with many start-ups seeing the light of day. But simply sending a complaint to 5353 for rapid solutions takes the crown.