KCB Bank Rwanda has joined the rest of the world to mark the International Customer Service week. This year’s activities to mark the customer service week started yesterday and end on October 6.

KCB kicked off the week’s activities pledging to digitise its financial services and bring more innovative products on the market to serve customers better.

Liliose Nyinawinkindi, the KCB Bank customer experience manager, said it is important to highlight and appreciate the value of excellent service delivery in regard to customer experience and needs, noting that they are key ingredients toward "building strong financial institutions” in the country.

This year’s Customer Service Week seeks to highlight the role played by customers in building strong financial institutions around the world.

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Meanwhile, Nyinawinkindi has said that there is need to diligently protect customers and bring to the market innovative products that will help sell the banking industry as a strong brand.

"For KCB Rwanda, the Customer Service Week provides a unique opportunity for all those passionate about great customer experiences to celebrate the important role that customer experience plays in the organisation.

She said it is a time to thank one another, thank the departments for their support and remind customers of our commitment to customer satisfaction.

The official added that the bank will use the week as an opportunity to appreciate customers and also understand their needs. It also emphasises the importance of trust in forming strong, productive, and lasting relationships with customers and colleagues, she added.

KCB Rwanda customers were surprised and delighted to be treated to manicures and pedicures as well as hair treatments.  For those who already had their nails and hair done, they received gifts of ties and books. It was quite a heartwarming spectacle that left the customers smiling at KCB’s novel way of expressing their appreciation to their customers.  One customer was heard commenting in wonder and amazement "I did not expect such kind of care from a bank”.  While another customer could not believe it was true and had to phone a friend to come and witness this remarkable event.