MTN Rwanda subscribers will soon receive the same services offered by the MTN Group in Johannesburg to all its subsidiaries on the continent.

Speaking to The New Times in Kampala, Nigel William, MTN Uganda’s Chief Financial Officer (CFO), said that MTN aims at offering standard services on the African continent where it operates in more than 20 countries including the Middle East.

He said this would begin at the regional level, by offering the same services in the East African region where the company is currently operating in Rwanda and Uganda respectively.

The standard services for MTN subscribers in East Africa will include provision of the MTN zone, MTN mobile money, MTN Internet and Home and Away package among others.

The MTN mobile money product is still being tested in Uganda
Offering standard services has already began with MTN subscribers from the two countries using one network under the ‘MTN Home and Away’ package. Subscribers of the two networks can now also load the same airtime.

MTN Uganda and MTN Rwanda were recently named as the Most Respected Companies in there respective countries during the 9th edition of a PriceWaterhouse Coopers CEO survey in Kampala.

The survey was commissioned by the Nation Media Group. Commenting on his company’s achievement, William attributed the success to continued support from their clients.

William observed that for MTN to emerge as most respected company in two countries, Rwanda and Uganda meant that the brand offered standard services in countries where it operates.

He noted that MTN aims at providing the same seamless service across the continent where it operates including creating an MTN zone for Africa.

"There may be a slight time difference in offering the services, but our aim is to have similar services, while offering the best available service at that particular time. What we have for the moment in Rwanda is high demand more than the network can fulfill at the moment,” he said explaining why MTN Rwanda was reportedly experiencing network difficulties.

In addition, William said that the MTN Group, in its 2009 business plan intends to increase investments on its network, to improve the quality of services offered to its customers.

"What we are doing as a company is to increase  investments to make sure that the quality is there for not only for the customers we have now, the customers we aim to serve this year , next year  but also in the future years,” he said.

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