Editor,

RE: "‘Ihangane’ should not be used as a means to mask poor customer service?” (The New Times, October 22).

Rwanda can not afford to be having excuses for bad service delivery at this point in time. The service industry captains know the need for good service delivery in this industry, and the consequences thereafter. The competition is real and the outcomes very practical. Lets come together as stakeholders to ensure the reality of "good service” is valued, and we shall get there!!

Yulian