I&M Bank is committed to working closely with its clients to ensure both parties benefit from its services, Calixte Nyirindekwe, the bank’s head of business banking department, has said.

This was during the lender’s customer outreach day last week in Musanze and Rubavu districts. During the outreach, bank officials interacted with the clients to get their views on the institution’s products and services, Nyirindekwe said.

It also serves as an opportunity for bank officials and clients to exchange ideas on our services and products and discuss what should be done to strengthen our co-operation, as well as improve service delivery,” he said.

Nyirindekwe said as the oldest bank in the country, which has been serving for over 50 years, they want to ensure that service delivery satisfies their clients. 

Meanwhile, Nyirindekwe has urged clients to embrace ICTs, arguing that services, like mobile and Internet banking, ease access to financial services compared to having many branches scattered all over the country.

"With mobile banking, one can use their telephone or the Internet to access services without necessarily visiting our physical branches,” he said.

Nyirindekwe revealed that the lender also works with microfinance institutions (MFIs) and Saccos, which it offers loans for on lending to grassroots people and, thus serving the I&M Bank clients indirectly.

The bank recorded an increase in net profit last year, from Rwf4.5 billion in 2013 to Rwf4.56 billion, driven by a reduction in non-performing loans and focus on profitable loan segments like mortgage and small and medium enterprises loans.