MTN responds to client's letter
Dear Ms. Karitanyi, we thank you for bringing this to our attention and apologise for the inconvenience this has caused. It is very unfortunate that you and your colleagues had to experience this kind of service as it is our aim to provide digital solutions to ease the lives of all our customers.
Wednesday, July 22, 2015
Editor,
RE: "Open letter to MTN Rwanda” (The New Times, July 22).
Dear Ms. Karitanyi,
We thank you for bringing this to our attention and apologise for the inconvenience this has caused. It is very unfortunate that you and your colleagues had to experience this kind of service as it is our aim to provide digital solutions to ease the lives of all our customers.
We have raised this issue and are currently addressing it. We will have our team contact you with a solution as soon as possible.
Kind regards,
MTN Rwanda