Cogebanque, one of Rwanda’s leading commercial banks celebrated the annual Customer Service Week with a closing event on Friday, October 6.
The event brought together dedicated clients and officials from the bank at Cogebanque’s Headquarters.
At this joyous occasion, clients and bank representatives gathered to share cake and refreshments. The bank went the extra mile by awarding prizes, recognizing the loyalty and trust of its customers. Special prizes were reserved for those who had opened accounts earlier this year during the "Tugendane" campaign.
These coveted rewards included Cogebanque gift bags, smartphones, tablets, and sports bicycles.
According to Cogebanque officials, Customer Service Week serves as a global platform to acknowledge the invaluable contributions of their clients. It also shines a spotlight on the collaborative spirit of the bank&039;s dedicated team.
Theonestine Mukabanana, Customer Experience Manager, emphasized the essence of their commitment to exceptional customer service. She explained, "The idea of 'Team Service' is at the core of our dedication. This week, we express gratitude to our customers, the heart of our business. We also acknowledge our tireless team, striving to meet our customers' needs. We are excited to strengthen the bonds we've built over the years."
In a press interview, Guillaume Ngamije Habarugira, Cogebanque's CEO, expressed the significance of Customer Service Week: "This week holds a special place for us as we celebrate the strong connection we share with our clients. It serves as a platform to spotlight the remarkable teamwork that underpins our top-tier service. At Cogebanque, we firmly believe that by working together as a cohesive team, we can achieve extraordinary feats and craft unforgettable banking experiences for our cherished clients."
He continued, "We extend our appreciation to our clients every day, but this week offers a unique opportunity to acknowledge those who have chosen us as their financial partner. Our clients are the focal point of our endeavors, and Customer Service Week allows us to pay tribute to our team's unwavering commitment to delivering exceptional service. We are deeply grateful for the trust our clients bestow upon us and remain dedicated to continually enhancing their banking journey."
Charles Butera, a long-standing Cogebanque client who received one of the awards, shared his thoughts. "Since the beginning, I've been a part of Cogebanque's journey, and I'm pleased to witness its growth in service delivery. Today, they awarded me a sports bicycle, which is not just a fitness tool but also symbolic of their support for events like the Tour du Rwanda. It's heartening to see our bank expanding and evolving with us."
About Cogebanque
Cogebanque (Compagnie Genérale de Banque Plc) is a Rwanda-based commercial bank licenced by the National Bank of Rwanda. It started operations in 1999.
It is one of the fastest-growing banks in Rwanda and today has 28 branches, over 600 agents, and 36 ATMs across the country. These are supported by mobile banking (USD on *505# and mobile app "CogemBank"), cards (Mastercards, Smart Cash, and SafariBus), SchoolGEAR, and internet banking delivery channels accessible through different media.
Cogebanque has been serving Rwandan industries for over 24 years with innovative services to its customers and has positively affected the Rwandan economy.
Cogebanque provides a comprehensive range of products and services targeted at corporate, SMEs, and retail customers.
The bank is currently undergoing a merger with Equity Bank Rwanda, a move that positions it as the second-largest institution in the financial sector. For more details, visit www.cogebanque.co.rw.