Public and private institutions should put in place open communication channels to boost employee morale, efficiency as well as serve customers better.

Speaking during a business cocktail on Tuesday, Edgar Ogao from Linkage Outsourcing Services, advised firms to always seek new ways on how to continuously improve internal communications channels to enhance customer service.

"This reduces turnaround time of service delivery to external customers, leading to satisfied and loyal clients.”

Ogao urged managers to interact with employees more often through channels like e-mail, briefings, conference calls and other forums to get feedback that will help them enhance decision-making and problem solving mechanisms.

Sandra Idossou, the publisher of The ServiceMag, a quarterly magazine, said good customer service was essential for firms to stay competitive. The event was organised by the The ServiceMag.